Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it. The item must be unworn or unused, with tags attached, and returned in its original packaging. You will also need to provide a receipt or proof of purchase.

To start a return, please contact us at support@trusthaven.co.uk

If your return request is accepted, we will contact you with instructions on how to return your item for a refund. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at support@trusthaven.co.uk

Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants, custom products such as special orders or personalized items, and personal care goods such as beauty products.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return is accepted, you may make a separate purchase for the new item.

Your item must be in the same condition as when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@trusthaven.co.uk

Contact Us

Email: support@trusthaven.co.uk

Company Name: ONDIRA COMMERCE PTE. LTD.

Address: 3 COLEMAN STREET, #03-24, WYNDHAM SINGAPORE, PENINSULA SHOPPING, COMPLEX, SINGAPORE 179804

We will reply to emails within 12 hours during working/business days.